Kooth’s Theory of Change

We know that Kooth makes a positive difference in people’s mental health, but as a relatively new context delivering therapy, we need to understand how and why these services work and exactly what the true benefits are to Kooth service users. 

The Theory of Change (ToC) sets the structure to truly start answering these questions. This is groundbreaking. We are at the forefront of identifying the evidence based on what people actually want and need from digital mental health services.

like Kooth’s to reach people who may be ignored by conventional services. We commend Kooth Plc for publishing this report on their new theory of change, which should help to raise awareness of their services and of digital mental health services generally. By describing the underlying thinking behind their model, Kooth are also inviting others to reflect on the value of this kind of service, which can only help to improve the quality and impact of these services in the long run. The next stage for Kooth is to test this theory against the evidence it collects and we really look forward to seeing how the service develops in support those who need help with their mental health.

Dan Corry
CEO, New Philanthropy Capital

Change is how we understand the world; how we gauge progress. It’s how we feel compared to yesterday. How the economy is faring year on year. How the world is changing, and whether we feel that change is tracking in the right direction. But as important as it is, evaluating change is rarely easy.

For mental health professionals who understand that change is rarely linear or straightforward, it can seem like an impossible task.

Anyone who has assessed and monitored progress in mental health care knows that change and improvement are dependent on perspective, expectation and a million other shifting determinants, some of which may be outside our control.

To compound this issue, we are still inclined to measure progress in mental health using a frame developed for assessing physical health outcomes. These are singular and narrowly defined in nature. As a result, when used by mental health practitioners, we see brief, short-term insights around reduction of distress. The big picture is out of reach and therefore impossible to evaluate.

A bit like reviewing a restaurant after only half a spoonful of dessert.

As a backdrop to this, the wider culture around assessment and diagnosis in the world of mental health is, in places, reductive, narrow and prescriptive; people are defined by symptoms and problems. …continued on thethoughtreport.com 

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